Refund Policy

At Dijkema Group, we are committed to providing high-quality software products and ensuring your satisfaction. If, for any reason, you are not satisfied with your software purchase, we offer a 100% refund within a specified time frame.

1. Refund Eligibility

1.1 Time Frame: You may request a refund within 6 months from the date of software purchase. After this period, we regret that we cannot offer a refund.

1.2 Software Usage: To be eligible for a refund, the software must not have been used extensively, and you must delete all copies, including any backups.

2. How to Request a Refund

To request a refund, please follow these steps:

2.1 Contact Us: Send an email to [email protected] with your order number, the reason for your dissatisfaction, and any relevant details.

2.2 Confirmation: Upon receiving your request, we will review your case and send you confirmation of the approval or rejection of your refund.

3. Refund Process

3.1 Refund Method: Refunds will be processed to the original method of payment used during the software purchase.

3.2 Processing Time: Please allow 1-5 business days for the refund to be processed after we confirm your eligibility.

4. Exceptions

4.1 Technical Support: If you are experiencing technical issues, we encourage you to reach out to our support team at [email protected] before requesting a refund. We are here to assist you in resolving any problems.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at [email protected].

6. Changes to this Refund Policy

We reserve the right to update this refund policy at any time. Changes will be effective when posted on this page.

By purchasing and using software from Dijkema Group, you agree to the terms outlined in this refund policy.